Welcome to KB's Embroidery & Gifts.
Payment is due upfront. I do collect North Carolina State Tax.
Custom/Personalized orders are made at time of purchase and require 7 - 10 business days to ship. In most cases, the items ship with 1 - 3 days.
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 1 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
If the item is personalized, I cannot accept a return. If an error is made on my behalf, I will gladly make it right. For other items not personalized, I will accept returns within 7 days of receipt and issue a refund once I receive the item back (at buyers expense) and the item is in the same condition as when I shipped. I will not refund shipping costs.